AI Chatbot Procurement Checklist

The 47-question vendor evaluation checklist used by enterprise buyers in 2026.

For: Procurement leads, CIOs, and CTOs evaluating AI chatbot vendors

What is inside

• Architecture questions — RAG vs fine-tuning, multi-LLM routing, hallucination mitigation
• Security questions — SOC 2, GDPR, HIPAA, on-prem options, sub-processor disclosure
• Integration questions — CRM, ticketing, ERP, custom API support
• Commercial questions — pricing models, lock-in, IP ownership, exit clauses
• Production questions — eval suite, SLA, incident response, observability
• Trap questions — "if they answer X, walk away"